Yes. You’ll need to create an account on Diqqa’s website before you can make an order.
Yes. We have an online order tracking system that allows you to track your order throughout the entire shipping process.
Only when it’s necessary to process your order. For example, we might need to share your email with Aramex to handle your shipment, etc. We’ll never sell your contact information to anyone.
Yes. We have an online order tracking system that allows you to track your order throughout the entire shipping process.
It depends on when you’ve ordered. We’ll need to check with Aramex first and if the item has already been shipped, you’ll need to pay the shipping fees.
We’re Currently Shipping To The Following Countries:
We only accept cash on delivery at the meanwhile, other payment methods will be available very soon.
You can contact us by opening a support ticket.
You can return the damaged item and get a full refund within 14 days of buying it. All you have to do is to create a new support ticket, upload the picture of your damaged item, and request a refund.
You can file a missing item complaint via My Orders Page.
Yes, but only in Egypt.
We only accept cash on delivery at the meanwhile, other payment methods will be available very soon.
Yes, but only in Egypt.
We’re Currently Shipping To The Following Countries:
You can return the damaged item and get a full refund within 14 days of buying it. All you have to do is to create a new support ticket, upload the picture of your damaged item, and request a refund.
You can file a missing item complaint via My Orders Page.
Before you return an item, you’ll need to send us a picture first so we can verify that it hasn’t been opened and is valid for return. You can do that by opening a new support ticket, select the order number you want to return and write a reason.
Once the return has been approved, follow these steps:
1) Log in to Diqqa’s website
2) Go to the Support page
3) Pack the item in its original packaging
Once the courier picks up your item and delivers it back to us, we’ll inspect it and refund the amount to your Diqqa’s account wallet. You can then transfer the money wherever you like.
The shipping rates are calculated automatically during checkout, based on your location and the size of your order.
We use Aramex courier service for shipping our products. You can check their rates through this link.
Yes. We have an online order tracking system that allows you to track your order throughout the entire shipping process.
The shipping rates are calculated automatically during checkout, based on your location and the size of your order.
We use Aramex courier service for shipping our products. You can check their rates through this link.
No. We don’t offer free shipping, regardless of the order size.
Only when it’s necessary to process your order. For example, we might need to share your email with Aramex to handle your shipment, etc. We’ll never sell your contact information to anyone.
You can contact us by opening a support ticket.